Personalized Gifts: Create Discounted Custom Gifts

You may use one promo code or one voucher purchase per transaction. We're sorry but discount offers cannot be combined. However, if you forget to enter your code or voucher during checkout, don't worry! Just submit a request and we will apply any valid code to your order and credit you the difference!

Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the photo submitted for printing. Please submit a request with your order number and we will do our very best to stop your order in production so that you may place a new order with the correct image.

Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the photo submitted for printing. Please submit a request with your order number and we will do our very best to stop your order in production so that you may place a new order with the correct image.

Due to the highly automated nature of our process, canvases are created and shipped as quickly as possible. If you would like to cancel your order, please submit a request to our support team and we will do our best to complete your request.

When ordering on CanvasPeople website, there are five steps:

1. Select Your Photo
What makes you happy? Pick an image that makes you smile and we'll turn it into a beautiful work of art.

2. Choose Your Size
Find a size that best suits your image, then start planning the perfect wall to hang it on.

3. Choose an Effect
Get Artistic! Feel free to put our team to work with artistic effects. Select from simple color adjustments to more advanced photo corrections that will bring your photo to life.

4. Add a Frame
Like a more refined look? Add one of our modern and sleek floating frames for a more distinguished appearance on your walls.

5. We’ll take it from here!
Precise Gallery Wrapping
Every one of our canvases is meticulously gallery wrapped. Your image wraps around the side of the canvas and is secured to the back. This gives your photo a sense of depth that only a canvas can provide.

A Look That Lasts
All prints are finished with an environmentally-friendly protective coating that protects against moisture, abrasions, and whatever else you throw at it (although we don’t recommend throwing things at it).

Finishing Touches
We add hanging equipment to save you the trouble, then place your print into a cling-free clear bag for protection. Finally, we package it up and get it on its way to you!

We will reproduce color from your submitted photograph file as closely as possible but cannot exactly match color and density because of limitations in the printing process, monitor calibration, and image resolution requirements. You most likely won't notice this kind of color shift in a color photograph. It is more likely to happen if you pick a very rich, vibrant color for a background or some other element of your layout.

Keep in mind our high-quality commercial canvas printing process utilizes CMYK colors, unlike monitors which use RGB.

RGB Colors
(what you see on screen)



CMYK Colors
(how printer ink may appear)



Sometimes photos can be over-saturated or under-exposed with colors based on the conversion from RGB to CMYK for printing. Also, since canvas is such a porous material it accepts colors and inks differently than flat photo paper and how your monitor represents color.

Please allow 1.5 – 2 inches for the canvas wrap. If something is cut off or wrapped around the sides that you wish to include in your canvas, you may want to edit your photo using our cropping tool or upload a different photo.

Your image will be wrapped around the sides of the canvas stretcher bar. Make sure the main subject of your photo is within the red border (front of your canvas) and that none of the important elements are located too close to the edges, as shown here.

Please note: As you change the canvas size, be sure to check out the wrapping preview again as it will change based on the size selected.

For further assistance, please submit a request to our customer support team.

Our goal is to offer the finest personalized products available. We give every order individualized attention, but despite our best efforts, we sometimes encounter situations where there are issues with an order. If you’ve experienced an issue, we recommend you contact our Customer Service team as soon as your order arrives by clicking on submit a request. At the discretion of CanvasPeople, you may be asked to provide a photo that clearly displays the damage, blemish or defect of the canvas you received.

Cancellations
Due to our highly automated process, orders go immediately into production if they meet our image resolution requirements.

Once an order is in production it may not be possible to cancel an order, please contact our Support Team as soon as possible.

Refusal to Print
CanvasPeople may, at our discretion, refuse to print photos that depict nudity or graphic content.

Replacements
We guarantee 100% satisfaction on our products. All requests for replacements must be submitted within thirty (30) days of the date that the item is received. All requests to replace damaged canvases must be submitted within thirty (30) days of the date that the item is received.

Please review the Details and Restrictions section below for handling of specific replacement issues. All replacement requests must be submitted through our Contact Form.

Refunds
Unfortunately, these are personalized items that cannot be refunded for reasons other than defects in materials or workmanship.

Details & Restrictions:

• Canvas Wrapping: Upon uploading your photo, our system automatically crops your image, so it works with the proportions of the canvas size you’ve selected. We provide an accurate preview showing how your photo will appear on the canvas and which parts will be wrapped around the sides and not visible on the front of the canvas. Please be sure to preview and edit your image to appear correctly or upload a different photo. Please note that changing the canvas size will change the preview. Our system will prompt you to check an approval box before you add the canvas to your cart. Once you approve a photo, you are confirming that it appears exactly as you want it, and as a result, we cannot guarantee replacements or refunds if the canvas matches the preview that was approved when you placed your order.
• Color Reproduction: Image colors may not appear the same on different computer monitors, compared to your camera, phone or tablet. CanvasPeople reproduces color from your photograph file as closely as possible but cannot exactly match color and density because of limitations in the printing process, monitor calibration and image resolution requirements. Please note that CanvasPeople cannot guarantee color reproduction or image quality from your photograph files. Any color quality-related issue must be submitted using our online Contact Form, and will be reviewed on a case-by-case basis. We may refuse a replacement if the canvas is deemed an accurate reproduction of the submitted photo.
• Picture Quality: CanvasPeople will not provide a refund or replacement if the issue with the canvas exists in the originally uploaded photograph file.
• Red Eye & Time Stamp Removal: If your original photo has red eye and/or a time stamp, CanvasPeople is not responsible for removing these unless you have selected and paid for our Basic Photo Touch Up. If you have paid for photo touch-up and these items were not removed, you will be issued a replacement.
• Missing Special Effects or Basic Photo Touch Up: If a Special Effect or Photo purchased and not applied, the customer will receive a corrected replacement canvas.
• Missing or Incorrect Decorative Frames: If a decorative frame is purchased but is not included with the canvas or is the wrong color, we will issue a replacement canvas with the correct frame.
• Delivery Issues: If a canvas is lost while shipping due to a customer error when entering the shipping address or is returned to CanvasPeople as undeliverable due to a customer error, we will not provide a refund for the canvas or the shipping costs. We will reship the canvas to the correct address at no charge to you EVER! Orders which are not received must be reported to Canvas People Customer Service within thirty (30) days of the order being placed. If a missing order is not reported within thirty (30) days, you will be charged for a replacement regardless of the original order cost.
• Damaged Canvases: Damaged prints need to be photographed and submitted for review. We will replace the damaged products at no cost to you EVER! We ask that your photo clearly display the damage, blemish or defect on the product you received. Upon filling out the Contact Form, we will provide further details about replacement procedures. Please note CanvasPeople is not responsible for damage caused to prints after they have been received or damages caused by the customer or a third party. Third parties may include, but are not limited to, framers, retail establishments or an artist's customers.