Contact CanvasPeople

How do I check the status of my order?

You can follow the status of your order with your order number and email address. Click here to check on your order.

If I placed an order but did not receive a confirmation what do I need to do?

We always send a confirmation email when an order is placed. However, these can sometimes be redirected to your spam or junk folder. Please make us a "trusted sender" in your email program by adding CanvasPeople@email.canvaspeople.com to your safe sender list. We want to be sure you receive all updates on your order and information on the status of your canvas shipment. If you did not receive your confirmation email and do not find it in your spam or junk folder, please contact Customer Service via email to request your order details at support@canvaspeople.com.

When will my order arrive?

Orders are generally delivered in 10 - 12 business days.* Please allow additional time if you enhance your photo with a special effect. Please note that during holiday season, delivery may take slightly longer due to increased order volume. To ensure your canvas arrives when you need it, please order 12 - 14 business days prior to the day you wish to receive it, to account for shipping time. *Production times may vary if provided photo does not meet resolution requirements.

I received an email asking me to submit a new photo due to low resolution. What does this mean?

This means the photo you selected is below our recommended resolution for the print size you ordered. We recommend you choose a smaller print size or upload a photo with a higher resolution. If you use a digital camera, make sure it is set to a high resolution setting. If you use a scanner, try scanning at a higher resolution. Please note the maximum accepted photo size is 26mb. Please view our resolution requirements here.

How does your cropping tool work?

Our cropping frame shows how your canvas will look, and crops according to the dimensions of your photo. You may have to try re-cropping in your photo editing program to reduce the size of the photo before you upload it for your order. You may need to scroll up to see the cropping frame again, after you select your size, so you can see exactly how your canvas will look. For best results, use a high resolution photo that will stay crisp and clear no matter how large a canvas you order. If Canvas People alerts you that your photo resolution may be low, you may wish to select a smaller size print option.

Do you offer international shipping?

At this time we do not offer shipping outside of the Continental U.S., Hawaii, or Alaska. We hope to offer shipping outside the U.S. in the near future.

What is your return policy?

All requests for replacements or refunds must be submitted within thirty (30) days of the date the canvas is received. All requests for replacements or refunds for damaged canvases must be submitted within seven (7) days of the date the canvas is received. Gift cards are not refundable. Our full return policy can be viewed here.

What is your order cancellation policy?

Canvases are personalized items, and as such may not be modified or cancelled once an order has been put into production. Due to the highly automated nature of our process, canvases are created and shipped as quickly as possible. This is a personalized product, and is not refundable. Our full cancellation policy can be viewed here.

How do I use a voucher I purchased for your site?
Your voucher code should be provided to you by the deal site where you made the purchase. You'll use this code when placing your order. You may only use one voucher per order. Promotional value cannot be combined with other offers. However, any credit already applied to your Canvas People account, such as a Gift Card redemption, may be used with a voucher.
Got a Question?

We're here to help! Please check our FAQ.
Curious if your canvas is ready? Check Order Status
The best way to reach us is by email.

Prefer to speak with someone?

We'd like to speak with you too, but we ask that you contact us through the form above. Once we've had time to research your inquiry we'll get back to you if we have any questions.

Thanks so much. We truly appreciate your business!

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