Holiday Canvas FAQ
Please note that CanvasPeople Facebook does not have access to order information. Please contact support@canvaspeople.com.
Emails are generally answered within 48 business hours, but it may take slightly longer due to holiday volume. Customer Service will get back to you and help you address your concerns.
How can I check the status of my order? Please visit http://www.canvaspeople.com/orderstatus
When will I get my canvas?
If you placed your order by December 9th you will receive it by December 24th.
If you placed your order by December 14th with Express shipping or by December 15th with Priority shipping you will receive it by December 24th.
If you placed your order on December 10th or later and did not choose an expedited shipping method by the dates mentioned above, it will arrive after December 24th.
Can I expedite my shipping to get it by the 24th? At this time it is too late to expedite shipping on orders so that they will arrive by the 24th.
My canvas has shipped, but I need it sent to a new address. Can this be done? FedEx Smart Post does not allow modifications to deliveries in transit.
My canvas has been “in production” a long time. Why/what does this mean?
If your order status is “In Production” this means that it may be in line to be produced, produced and drying, waiting to be boxed, waiting to be picked up for shipment, or transferred to FedEx and we are awaiting a tracking number. Once it is completed and shipped we will send a confirmation email.
Can I change my order’s delivery address or change my photo?
Requests to modify an order may be accommodated provided the request is received no later than 24 hours after the order was placed and only if the order has not gone into production. Once an order is in production it cannot be modified. Please email support@canvaspeople.com.and we will help resolve this.
Can I cancel my order?
Requests to cancel an order may be accommodated provided the request is received no later than 24 hours after the order was placed and only if the order has not gone into production. Once an order is in production it cannot be modified. Please email support@canvaspeople.com. and we will help resolve this.
My canvas arrived damaged, it’s the wrong photo or I’m not happy with it. What should I do?
Please email support@canvaspeople.com. and include a photo of the canvas you received and a description of the issue and we will review it and get back to you with a resolution.
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